Decision topic

Decision topic extracted valueSelect the best customer support platform for the Q3 migration.

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Options

Options extracted valueOption A: Zendesk Suite Option B: Intercom Option C: Freshdesk

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Criteria

Criteria extracted valueCost, Implementation effort, Strategic alignment, Risk level, Stakeholder impact

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Stakeholders

Stakeholders extracted valueSupport leadership, Product operations, Finance, Customer success

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Risks

Risks extracted valueMigration delay, reporting gaps, adoption friction, integration rework

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Action items

Action items extracted valueConfirm migration window, validate CRM integration, review security questionnaire

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